Refund policy

At Align Wellness, we take pride in offering premium, physiotherapist-designed recovery tools. Due to the personal nature of our products and for hygiene reasons, we do not offer refunds, returns, or exchanges unless the item is faulty.

Please note:

  • All sales are final.
  • We do not accept returns for change of mind, incorrect sizing, or general wear and tear.
  • If your item arrives damaged or faulty, please contact us within 7 days of receiving your order with photos and a detailed description, and we’ll work to resolve the issue.

We’re a small New Zealand-based business committed to quality and transparency, so if you have any concerns, don’t hesitate to reach out — we’re here to help.

Contact us at: hello@alignwellness.co.nz